|
1.
Clients who cancel EXALT excursions 48 to 36 hours in
advance
are eligible for a full refund. Please ensure any
cancellation
is registered with us by the close of business
hours
approximately 36 hours prior to the time of excursion
departure.
(Check our telephone/fax numbers under
Office
locations.)
2.
There will be a 50% cancellation fee levied on all
cancellations
made 36 to 24 hours prior to excursion
departure
time.
3.
Cancellations received by us less than 24 hours (‘last minute
cancellations’)
prior to excursion departure time, do not qualify
for
a refund.
The
above applies to each individual person booked, not to the
overall
group or party booked. If in a two or more member party,
one
person wishes to cancel, e.g. due to sudden illness, but the
other(s)
is/are still able to go, the cancellation request is only
relevant
to the one, e.g. ill individual. The rest of the party do
not
qualify under the cancellation policy and would be expected
to
participate. |